Common Questions About Reviews & Reputation.
Which review platforms can be aggregated?
Aggregation is configured for platforms relevant to your business — commonly Google reviews and TripAdvisor for travel businesses, with others added based on where your reviews actually appear.
Can replies be fully automated, or do they need approval?
Reply workflows can range from fully automated responses for straightforward positive reviews to draft suggestions requiring approval for more nuanced or negative reviews — configured based on your preference for control versus speed.
How quickly can negative reviews be flagged for response?
Negative reviews can trigger alerts for prompt internal attention, since response time to negative reviews often affects how they're perceived by future customers reading them.
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